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Refund policy

Returns 

WE DO NOT ACCEPT RETURNS ON ANY ITEMS, ONLY EXCHANGES. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at rstoreclothing1@gmail.com. 

Sale items  
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rstoreclothing1@gmail.com and send your item to: Restored Clothing By D&S Thompson, 935 Dundas Street E, 501, Mississauga ON L4Y 4B7, Canada. 


Shipping 
To return your product, you should mail your product to: Restored Clothing By D&S Thompson, 935 Dundas Street E, 501, Mississauga ON L4Y 4B7, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.